Warranty and Repair Information

Mountain Hardwear guarantees that every product we make will stand up to the use for which it was designed. In standing by this guarantee, Mountain Hardwear provides a limited lifetime warranty, to the original owner, on all products against defects in materials or workmanship. All defective or damaged products should be returned to us for evaluation and will be repaired or replaced at our discretion. Rips, burns, tears, and damages due to accident, normal wear and tear, improper care, mis-use or the natural breakdown of colors and materials over time are not covered by warranty, but can be repaired for a nominal fee at Mountain Hardwear’s discretion. Products sent for repair must be cleaned prior to sending. Mountain Hardwear does not process returns or exchanges for undamaged product. Please visit the dealer from which you purchased your Mountain Hardwear product should you need to return or exchange an undamaged item.

For International warranty questions or claims, please contact the Mountain Hardwear representative in your country (click here for a list of International subsidiaries and distributors).

Special Instructions for Warranty Returns (U.S. ONLY)

• All products being returned require a Return Authorization (RA) number. Call 1-800-953-8398 between 9:00 and 5:00 PST to receive an RA number. It is critical to call and receive an RA number prior to sending your item.
• Write your RA number on the outside of the package. If a package does not clearly and legibly display a complete RA number, it will be returned, unprocessed, to the sender.
• Please include a letter with your name, address and phone number as well as the problem you are having and/or what happened to your product.
• Clean items prior to sending. All items received for inspection and/or repair must be clean as required by California State Regulation. This includes tents, sleeping bags, and clothing. Click here to view product cleaning instructions. Items received that are deemed insufficiently cleaned will be returned to the customer unprocessed.
• Mark affected area with masking tape or a rubber band.
• Shipping information: Customer is responsible for giving a secure return shipping address. Customers are responsible for the cost of shipping items to Mountain Hardwear. Mountain Hardwear will pay the return shipping costs for processed items. We ship all return warranty items via UPS or FedEx ground. If expedited return shipping is desired, the customer will be required to pay the difference between ground and the expedited shipping cost.
  
  • Timing for Repairs: Typical turn around time is three to four weeks from the time we receive your product until it is returned to you. During peak season, turn around time can take up to six weeks.
  • Send item to:
    
    Warranty
    Mountain Hardwear
    1414 Harbour Way South
    Ford Point, Suite 1005
    Richmond, CA 94804

WE STRONGLY RECOMMEND YOU GET A TRACKING NUMBER WHEN SENDING YOUR ITEM! We do not take responsibility for items not received and/or not being tracked to this location.

Contact Information